ISO 20000-1:2018
ISO 20000-1:2018
IT Service Management (ITSM) Certification
The ISO 20000 Series of Certification for IT Service is a collection of multiple standards that includes a certification standard, vocabulary, and guidance standards.
ISO 20000 provides a solid foundation for implementation and successful ISO 20000-1 IT Service Management Certification.
The ISO 20000 Standard consists of two main parts. First, ISO 20000-1 (Part 1) provides the organization requirements of an IT Service Management (ITSM) system, then ISO 20000-2 (Part 2) gives guidance on best practices for application of an IT Service Management System (ITSM) System based on the previous requirements.
ISO 20000-1 IT Service Management is based on the same structure as ISO 9001 but ISO 20000-1 unlike ISO 9001, does not allow exclusion of any of the requirements. The organization must show control of those processes if performed by others or potentially could be performed.
WHY ISO 20000-1 IT SERVICE MANAGEMENT (ITSM) CERTIFICATION?
An ISO 20000-1 Service Management Certification provides the framework to ensure your organization maintains and updates your IT Management System (ITSM) effectively and enables IT service provision to be controlled and efficient.
ISO 20000-1 IT Service Management is the certifiable standard for IT companies, but a unique series of guidance standards have been developed that can be applied specifically for implementation of your organization needs. These additional aspects of the series give guidance on the relationship between ISO 20000-1 and other service management frameworks (such as ITIL and COBIT), or guidance on the scope definition and applicability of ISO 20000-1.
Organizations of all types and sizes find that using the ISO 9001 standard helps them:
- Organize processes
- Improve the efficiency of processes
- Continually improve
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