Terms & Conditions

ISO Certified
Effective Date: 09/10/2025
Last Updated: 09/10/2025

1. Introduction and Acceptance of Terms

Welcome to ISO Certified (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website (www.isocertified.in) and ISO certification consulting services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access our website or use our services.

2. Services Description

2.1 Consulting Services

ISO Certified provides ISO certification consulting services including:

Gap analysis and readiness assessment
Documentation development support
Implementation guidance and consultation
Internal audit support
Management system training
Pre-certification audit preparation
Certification audit coordination
Ongoing compliance consultation

2.2 Service Limitations

We provide consulting and guidance services only. ISO Certified does not:

Issue ISO certificates (certificates are issued by accredited certification bodies)
Guarantee certification success (certification decisions rest with independent certification bodies)
Conduct official certification audits (performed by accredited third-party certification bodies)
Represent ourselves as an accredited certification body

2.3 Certification Process

Actual ISO certification is performed by independent, accredited certification bodies. Our role is to prepare organizations for successful certification through expert consultation and guidance.

3. Engagement Terms

3.1 Service Agreement

Specific services, deliverables, timelines, and fees are defined in individual Service Agreements or Proposals provided to clients. These Terms supplement but do not replace specific Service Agreements.

3.2 Client Responsibilities

Clients agree to:

Provide accurate and complete information about their organization
Grant reasonable access to personnel, facilities, and documentation
Allocate appropriate internal resources for implementation
Participate actively in the certification process
Meet agreed-upon deadlines and milestones
Pay fees according to agreed payment terms

3.3 Confidentiality

We maintain strict confidentiality regarding client information, documentation, and business practices. Client information is used solely for providing agreed services and is not disclosed to third parties except as required by law or with explicit client consent.

4. Fees and Payment Terms

4.1 Service Fees

Fees for consulting services are specified in individual Service Agreements or Proposals. Fees may be structured as:

Fixed project fees
Hourly consulting rates
Monthly retainer arrangements
Phase-based milestone payments

4.2 Payment Terms

Unless otherwise specified in Service Agreements:

Initial payment or deposit may be required before services commence
Invoices are due within 30 days of issue date
Late payments may incur interest charges at 10% per month
Services may be suspended for accounts more than 30 days overdue

4.3 Additional Costs

Client is responsible for:

Certification body audit fees (paid directly to certification body)
Travel expenses if on-site consultation is required
Translation services if needed
Any third-party services not included in Service Agreement

4.4 Refund Policy

Service fees are non-refundable once services have commenced, except in cases where we are unable to provide agreed services. Refund requests are evaluated on a case-by-case basis.

5. Intellectual Property

5.1 Our Materials

All materials, templates, methodologies, and content provided by ISO Certified remain our intellectual property. Clients receive limited license to use these materials for their internal certification purposes only.

5.2 Client Materials

All client-specific documentation, information, and materials remain the client’s intellectual property. We claim no ownership of client materials.

5.3 Website Content

All content on www.isocertified.in including text, graphics, logos, and software is protected by copyright and other intellectual property laws. Unauthorized use is prohibited.

6. Warranties and Disclaimers

6.1 Service Warranty

We warrant that services will be performed professionally and competently in accordance with industry standards. However, we do not guarantee:

Successful certification outcome
Specific timeline for certification achievement
Acceptance by any particular certification body or regulatory authority
That implementation will resolve all organizational challenges

6.2 No Guarantee of Results

ISO certification depends on:

Client implementation of recommended practices
Independent certification body assessment
Organizational commitment and resources
Compliance with ISO standard requirements

We cannot guarantee certification success as the final decision rests with independent certification bodies.

6.3 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7. Limitation of Liability

7.1 Direct Damages

Our total liability for any claims arising from services provided shall not exceed the total fees paid by client for the specific services giving rise to the claim.

7.2 Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

Indirect, incidental, or consequential damages
Lost profits or business opportunities
Business interruption losses
Loss of data or information
Costs of procurement of substitute services

7.3 Exceptions

Nothing in these Terms limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law

8. Term and Termination

8.1 Service Term

Services continue until completion of agreed deliverables or as specified in Service Agreement.

8.2 Termination by Client

Client may terminate services with 30 days written notice. Client remains responsible for payment of:

All services rendered prior to termination
Any committed expenses or third-party costs
Early termination fees if specified in Service Agreement

8.3 Termination by Company

We may terminate services immediately if:

Client fails to pay fees when due
Client breaches material terms of agreement
Client requests services contrary to professional standards
Continuation would violate legal or ethical obligations

8.4 Effect of Termination

Upon termination:

All unpaid fees become immediately due
Client retains work product delivered prior to termination
We return client materials within reasonable timeframe
Confidentiality obligations continue indefinitely

9. Use of Website

9.1 Permitted Use

You may use our website for:

Viewing information about our services
Contacting us regarding potential engagements
Accessing resources provided to clients
Submitting inquiries through contact forms

9.2 Prohibited Activities

You may not:

Use automated systems to access or scrape website content
Attempt to gain unauthorized access to systems or networks
Distribute malware, viruses, or harmful code
Impersonate ISO Certified or misrepresent affiliation
Use website content for competitive purposes
Violate any applicable laws or regulations

9.3 User Content

Any information, questions, or materials you submit through our website become our property. We may use submitted content for business purposes while maintaining confidentiality of personal information.

10. Privacy and Data Protection

10.1 Information Collection

We collect and process personal information as described in our Privacy Policy. By using our services, you consent to such collection and processing.

10.2 Data Security

We implement reasonable security measures to protect client information. However, no electronic transmission or storage is completely secure. We cannot guarantee absolute security of transmitted or stored data.

10.3 International Transfers

Client information may be transferred to and processed in countries where we operate. By engaging our services, you consent to such international transfers.

11. Compliance and Regulatory Matters

11.1 Professional Standards

We adhere to professional consulting standards and ethical guidelines. Our consultants maintain appropriate qualifications and experience for ISO certification consulting.

11.2 Regulatory Compliance

Services are designed to help clients achieve ISO certification through recognized certification bodies. We do not represent or guarantee regulatory compliance beyond ISO certification scope.

11.3 Changes in Standards

ISO standards are periodically revised. We provide guidance based on current standard versions. Clients are responsible for monitoring and implementing future standard changes.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

12.2 Dispute Resolution Process

In the event of disputes:

Parties will first attempt good-faith negotiation
If unresolved, mediation may be pursued
Litigation may be initiated only after exhausting above steps

12.3 Jurisdiction

Any legal action must be brought in courts located in [Your Jurisdiction]. Both parties consent to exclusive jurisdiction of these courts.

13. General Provisions

13.1 Entire Agreement

These Terms, together with specific Service Agreements, constitute the entire agreement between parties regarding services and supersede all prior communications and agreements.

13.2 Amendments

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients. Continued use of services after changes constitutes acceptance.

13.3 Severability

If any provision of these Terms is found unenforceable, remaining provisions continue in full force and effect.

13.4 Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other provision.

13.5 Assignment

Client may not assign rights or obligations under these Terms without written consent. We may assign our rights and obligations to affiliated entities or successors.

13.6 Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond reasonable control including natural disasters, war, terrorism, pandemics, government actions, or communications failures.

13.7 Independent Contractor

Our relationship with clients is that of independent contractor. Nothing creates partnership, joint venture, or employment relationship.

13.8 Notices

All notices must be in writing and sent to addresses specified in Service Agreements. Notices are effective upon receipt or three days after mailing.

14. Client Testimonials and Case Studies

14.1 Use of Success Stories

With client consent, we may use client name, logo, and project information for:

Marketing and promotional materials
Case studies and success stories
Website testimonials
Industry presentations

14.2 Client Approval

We obtain written approval before publicly referencing specific client engagements. Clients may revoke consent with reasonable notice.

15. Specific Service Disclaimers

15.1 Timeline Estimates

Project timelines are estimates based on typical implementations. Actual timelines depend on:

Client resource availability
Organizational complexity
Implementation pace
Certification body scheduling

15.2 Certification Body Independence

Certification bodies are independent organizations. We have no control over:

Certification body audit processes
Certification decisions
Audit scheduling
Certificate issuance timelines

15.3 Third-Party Services

We may recommend certification bodies, training providers, or other third-party services. We are not responsible for third-party services, pricing, or performance.

16. Contact Information

Email: contact@isocertified.in

For questions about these Terms or our services, please contact us using the information above.

17. Acknowledgment

By engaging our services or using our website, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms
You have authority to bind your organization to these Terms
You understand the scope and limitations of our services

Last Updated: [Insert Date]

By using our services or website, you agree to these Terms and Conditions.

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Legal Disclaimer: This template provides general terms and conditions. It should be reviewed and customized by qualified legal counsel to ensure compliance with applicable laws in your jurisdiction and to address your specific business needs.