ISO 29990:2010 - Learning Services for Non-Formal Education and Training

ISO 29990:2010 Certification is a specialized quality management standard designed for non-formal education providers including professional training companies, corporate training departments, skill development centers, and vocational training institutes operating outside traditional school and university frameworks. This certification covers learning service requirements encompassing needs analysis, curriculum design, delivery methodologies, trainer competency, learning environment, assessment procedures, and evaluation mechanisms ensuring training programs achieve intended learning outcomes. The standard emphasizes learner-centered approaches, competency development, practical skill acquisition, and alignment between training objectives and client organizational goals or individual career aspirations.

The certification process requires implementation of systematic learning service management covering course design validation, qualified trainer selection, appropriate resource allocation, effective delivery methods, competency-based assessments, and feedback-driven improvement cycles. Certified organizations must demonstrate transparent communication with clients and learners, maintain records of learning achievements, ensure accessibility and inclusiveness, and establish complaint handling procedures. ISO 29990:2010 compliance provides framework for professional training organizations to deliver consistent, effective learning experiences that enhance employability, professional development, and organizational capability building.