What is ISO 20000:2018 Certification?
ISO 20000:2018 is the international standard for IT Service Management (ITSM), aligned with ITIL best practices, that enables organizations to design, deliver, and manage high-quality IT services systematically. It establishes requirements for service planning, incident management, change control, capacity management, and continuous improvement to ensure IT operations support business objectives effectively. This certification demonstrates an organization’s capability to manage IT service portfolios, optimize resource utilization, and maintain service level agreements with measurable performance metrics.
The standard applies to both internal IT departments and external service providers, covering the entire service lifecycle from strategy and design to operation and continual improvement. Organizations certified under ISO 20000:2018 prove their ability to deliver reliable, efficient IT services while minimizing disruptions, reducing costs, and adapting quickly to changing business requirements, making them trusted partners for critical technology operations.
- Benifits
Key Benefits of ISO 20000:2018 Certification
ISO 20000:2018 improves service quality, reduces IT costs, ensures SLA compliance, and enhances customer satisfaction.
Improved Service Quality
Standardized processes and continuous monitoring ensure consistent IT service delivery, reducing errors and improving system reliability.
Reduced Operational Costs
Efficient resource management and proactive problem resolution minimize downtime expenses, emergency fixes, and unnecessary technology investments.
Enhanced SLA Performance
Structured service management ensures consistent achievement of service level agreements, strengthening client relationships and contract renewals.
Increased Customer Satisfaction
Predictable service delivery, faster incident resolution, and transparent communication improve user experience and stakeholder confidence.
- Standard Process
Your Path to ISO Certification
Four straightforward steps to achieve ISO certification: consultation, documentation, payment, and certificate delivery—all managed remotely for your convenience.
Free Consultation
Connect with our ISO experts to discuss your certification needs and requirements.
E-mail Documents
Submit your organization's documents and information securely via email.
Make Payment Online
Complete your payment conveniently through our secure online payment gateway.
Get ISO Certificate
Receive your internationally recognized ISO certification upon successful audit completion.
- Which Industries?
Who Needs This
Organizations providing IT services internally or externally requiring proven service management capabilities and operational excellence.
Managed Service Organizations
IT Service Providers
Telecommunications Companies
Financial Services Technology
- Ongoing Requirements
Compliance & Maintenance
Post-certification, organizations must fulfill ongoing requirements including annual surveillance audits, internal reviews, and recertification to maintain their ISO certificate validity.
